The policies below apply to cases where return/refund is appropriate. Sugartime is not responsible for refund requests that do not meet this policy.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
To begin any return process, start by sending us an email to: [email protected]
Note: you should enclose with it the image of the product in an unused state and in good lighting conditions, including detailed photos and overall product.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. It is not within our normal policy to refund orders or items. We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
If the quality of the replacement product is still not satisfactory, the criteria for you to return the product are:
+ The printed image is not clear.
+ The printed image is not in the center of the shirt.
+ Package received wrongly against the order.
+ Damaged due to delivery: torn, dirty…
+ The order is not in the right size, color or style compared to the order.
+ Other mistakes caused by us…
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To submit a refund request if you have not received your item or are not satisfied with the replacement, email us at: [email protected] We will usually reply in 1-2 business days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Please contact our Customer service at [email protected] to get the return address.